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Health Insurance Card
New cardSanté Québec is subject to certain legal, regulatory and other provisions applicable in Québec (in particular the Act respecting Access to documents held by public bodies and the Protection of personal information and the Act respecting health and social services information). Accordingly, it has adopted and implemented policies and internal procedures designed to adequately protect personal information, including health and social services information, which it holds in connection with its services.
The purpose of this privacy policy is to inform users of the Votre Santé portal (hereinafter the “Portal”) about:
This policy is specific to the Votre Santé Portal and falls within the broader framework of policies already in place at Santé Québec. For more information, users can refer to Santé Québec’s
Framework Policy on Access to Information and Personal Information Governance
and to its Personal Information Governance Policy
.
Subject to the exceptions and requirements set out in applicable laws, no personal information is communicated or disclosed by Santé Québec without the express, free, informed and explicit consent of the user.
For minors under the age of 14, consent must be given by the parent or guardian. For details on consent for minors, please refer to the Terms of use.
When a user accesses the Portal, information may be collected and stored automatically. For details about this information, known as “cookies,” users can refer to the Cookie Policy.
The personal information collected varies depending on the Portal features used. They can include:
Santé Québec undertakes to collect only the information necessary to provide its services. Furthermore, medical information and feedback are not linked to information that could directly identify the user unless required.
Users are responsible for entering only the information that is strictly necessary when using the Portal. Free-text fields (e.g., fields for comments or descriptions of health issues) must not contain sensitive, identifying or otherwise unnecessary information.
Personal information, including health and social services information, is used only for the purposes set out in this policy. This includes providing the services available on the Portal, in particular to facilitate quick access to user information and to simplify the process of making healthcare appointments. Where necessary, these uses are subject to the required consents prior to accessing certain features.
Information collected automatically, particularly through cookies and certain actions performed on the Portal, is used in accordance with the Cookie Policy.
Personal information can only be accessed by authorized persons and only in connection with the tasks assigned to them.
Santé Québec employees
Santé Québec employees may be called upon to assist users in completing forms on the Portal at the users’ request.
Third parties
Users’ personal information may be disclosed to third parties, such as those who provide the infrastructure enabling the Portal to provide its services.
Employees of a service provider mandated by Santé Québec may also be called upon to assist users in completing forms on the Portal.
When necessary, Santé Québec may share users’ personal information with public or parapublic organizations for the purpose of providing services to users.
In any case, personal information may only be disclosed to third parties in accordance with the obligations set forth in the laws applicable to Santé Québec.
Users’ personal information is retained only for as long as necessary to provide the care or services offered. The necessary measures for destruction and deletion are then taken in accordance with applicable laws.
Santé Québec is committed to protecting users’ personal information. Technical and organizational measures have been implemented to protect and ensure the security of personal information and prevent any unauthorized access or disclosure. To ensure the security of personal information, the Portal was built using encryption and authentication tools that meet government requirements: https://www.legisquebec.gouv.qc.ca/fr/document/lc/A-21.1?&cible=&langCont=en .
A range of technical protection measures such as firewalls, antivirus software and intrusion detection systems are in place to prevent inappropriate use of the Portal.
To help protect their personal information, users should avoid using the Portal from a public Wi-Fi network and be vigilant against phishing attempts.
User personal information processed via the Portal is only stored by Santé Québec in Canada.
Santé Québec is responsible for the personal information it holds.
Some Portal features may redirect users to third-party websites. Santé Québec assumes no responsibility for the collection, use or protection of personal information by these third parties. Users are advised to read the privacy policy governing these websites.
To the extent prescribed by applicable laws and subject to any regulatory restrictions, users have the right to:
Any request to access personal information or any request to correct personal information must be sent to prp@sante.quebec.
For more details, including information on what a request must contain, refer to the
web page dedicated to this topic
This privacy policy may be updated to meet legal requirements and to reflect any changes in information collection practices. The version shown on the Portal is always the latest version.
This policy was last updated in December 2025.
For any questions regarding this privacy policy, please contact:
Access to Information and Protection of Personal Information Officer at Santé Québec
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