Frequently Asked Questions

The Votre Santé platform is a unique and simplified entryway to virtual primary care services. It was designed to combine several essential services in order to make it easier to access care. For example, it allows you to view your healthcare information, make appointments, receive personalized recommendations based on your needs and be guided to the right professional.

For the best experience, we recommend using the platform on a computer. The mobile and tablet version is currently being improved.

Yes. If your institution or clinic offers appointments through Votre Santé, you will be able to see the available times.

If you have forgotten your password or lost access to your account, there are several tools to help you regain access (tutorials, etc.) Take a look here: https://www.quebec.ca/en/gouvernement/identite-numerique/government-authentication-service/how-create-account

If you do not have a valid health insurance card, we encourage you to contact Services Québec for help (toll-free: 1 877 644-4545) To learn more about getting or renewing a health insurance card, click here: https://www.ramq.gouv.qc.ca/en/citizens/health-insurance